Refund Policy

Our Refund Promise

We want you to feel confident trying NestCost. If the Service doesn't work for you, we make refunds straightforward — with a few reasonable limits described below.

7-Day Early-Cancellation Refund

If you cancel a new subscription within 7 days of your first payment and have not used any paid features, you are eligible for a full refund of that first charge. "Used a paid feature" means running the NestCost Score, opening a Seller Insight Report, using Investor Pro analytics, or any other gated tool tied to your plan.

Technical-Failure Refunds

If a paid feature failed to load or produced clearly broken output due to a NestCost system error, contact us with details and we'll refund the affected charge — or, for subscriptions, a prorated portion. We may request screenshots or the report ID to verify.

One-Time Purchases

One-time purchases (such as the Seller Insight Report at $29) are refundable within 7 days if the report failed to generate or never opened. Once a report has been viewed or downloaded, it is considered delivered and is no longer refundable.

Subscriptions After the 7-Day Window

Outside the 7-day window, subscriptions are non-refundable, but you can cancel at any time and keep access through the end of your current billing period. You will not be charged again after cancellation.

Promotional & Promo-Code Access

Promotional access periods (free trials, promo-code grants, and discounted periods) are not refundable once used. If a promo code fails to apply at checkout, contact us before completing the purchase — we cannot retroactively discount a completed transaction.

How to Request a Refund

• Email support@nestcost.com
• Subject line: Refund Request
• Include your account email, the charge date, and the plan or report in question

We respond to refund requests within 24 hours on business days. Approved refunds are issued back to your original payment method via Stripe and typically appear within 5–10 business days.

Chargebacks

Please contact us before filing a chargeback. We resolve the vast majority of issues directly, and unwarranted chargebacks may result in account suspension.

Plan-Specific Notes

• Buyer Plus ($19/mo or $49 Homebuying Pass): Monthly is refundable under the 7-day rule; the 90-day Pass is refundable only if no paid features were used within 7 days of purchase.
• Investor Pro ($59/mo or $499/yr): Annual is refundable on a prorated basis only if cancelled within 7 days and no paid features were used; otherwise non-refundable.
• Agent/Broker & Team plans: Refundable under the 7-day rule for the first billing cycle only.

Changes to This Policy

We may update this Refund Policy from time to time. Changes do not affect refund requests submitted before the update.

Contact

Questions about a refund? Email support@nestcost.com or write to:

NestCost · P.O. Box 190092
South Richmond Hill, NY 11419-9987