Refund Policy
Last updated: May 3, 2026When you can get a refund, when you can't, and how to request one. No fine print, no traps.
The short version
- Technical failure refund: If NestCost fails to provide platform access within 24 hours of a successful payment due to a technical issue on our end, you're entitled to a full refund.
- Early cancellation (subscriptions): Cancel within 7 days of your first charge and request a 50% refund, provided you haven't actively used the platform's paid features.
- 90-Day Homebuying Pass: Unused passes cancelled within 48 hours of purchase are eligible for a full refund if no paid features have been accessed.
- Seller Insight Report ($29 one-time): Refundable within 24 hours of purchase if the report has not been generated or viewed.
- After active use: Once you've used paid features (run your NestCost Score, generated reports, searched grants), refunds aren't issued — but see our 60-day service commitment below.
Refund scenarios by purchase type
Technical or delivery failure
If NestCost fails to provide access to paid features within 24 hours of a confirmed payment — and the failure is caused by a system error on our side — you're entitled to a full refund. This includes payment processing errors, account activation failures, or platform outages that prevented use.
This does not apply if the issue was caused by incorrect information provided during signup or by your own network/device.
Monthly subscription — early cancellation (within 7 days, no active use)
If you cancel your Buyer Plus or Investor Pro monthly subscription within 7 days of your first payment and you haven't actively used paid features (run a NestCost Score, searched grants, generated reports, or used property tools), you're eligible for a 50% refund.
The remaining 50% covers account provisioning, infrastructure costs, and the time invested in preparing your access. Log in once, look around — that's fine. Actively generating reports or running analyses signals active use.
90-Day Homebuying Pass — unused within 48 hours
The $49 Buyer Plus 90-Day Homebuying Pass is a one-time purchase. If you request a refund within 48 hours of purchase and have not accessed any paid features, we'll issue a full refund.
After 48 hours, or once any paid feature has been used, the pass is non-refundable. It remains active for 90 days from purchase regardless of usage.
Seller Insight Report — not yet generated
The $29 Seller Insight Report is a one-time purchase. If you request a refund within 24 hours of purchase and have not yet generated or viewed the report, we'll issue a full refund.
Once the report has been generated or viewed, the purchase is non-refundable. The report represents a specific data computation for your property and the full service has been delivered.
Active use or beyond 30 days
Once you've actively used NestCost's paid features — your NestCost Score, grant matching, property reports, AI tools — a refund won't be issued. You received the service you paid for.
Refund requests submitted more than 30 days after the original charge aren't eligible (except under the 60-day service commitment below).
The 60-day service commitment
If 60 days have passed since you subscribed and you feel the platform hasn't delivered meaningful value for your home-buying journey — you haven't found usable grants, your score hasn't improved, or tools haven't worked as described — email us.
We'll review your account, personally walk through what's available to you, update your profile settings, and ensure every relevant grant, tool, and resource is surfaced. This isn't an automated follow-up. It's a direct review.
Real estate markets are unpredictable. What NestCost can control is whether our tools and data are working correctly for you. If they're not, that's our problem to fix.
To request a service review:
Email support@nestcost.com with "60-Day Service Review" in the subject line. Include your account email and a brief description of what hasn't worked for you.
How to request a refund
You can submit a refund request in two ways:
Option 1 — Profile Page
Log in → go to your Profile → Account section → scroll to Refund Requests. Fill out the form and submit. You'll see real-time status updates in the same section.
Go to Profile →Option 2 — Email
Email support@nestcost.com with "Refund Request" in the subject. Include your account email, purchase type (subscription / 90-day pass / seller report), and which scenario applies.
📋 We respond within 24 hours
💳 Eligible refunds are processed within 5 business days
🔄 Refunds are issued to the original payment method via Stripe
What's not refundable
- Dissatisfaction with real estate market conditions, home prices, or interest rates (outside our control)
- Disappointment that a NestCost Score didn't qualify you for a specific loan or grant program
- Requests submitted more than 30 days after the charge (except under the 60-day service commitment)
- Active subscription months already used (you retain access for the full paid period)
- 90-Day Homebuying Passes used beyond the 48-hour cancellation window
- Seller Insight Reports that have been generated or viewed
- Promo-code-activated free tiers — these are complimentary access and carry no payment obligation
Subscription cancellation
NestCost monthly subscriptions (Buyer Plus, Investor Pro, Agent/Broker, Team) renew automatically unless cancelled.
- Cancel anytime via your Profile → Account settings or by emailing support@nestcost.com
- Cancellation takes effect at the end of the current billing period — no mid-month cutoffs
- You retain full paid-tier access through the end of the period you've already paid for
- No partial-month refunds for standard cancellations; no charges for future periods
- 90-Day Passes are not recurring — they expire 90 days from purchase with no automatic renewal
- Seller Insight Reports are one-time purchases and do not renew
Chargebacks and disputes
If you're considering disputing a charge with your bank, please email us first at support@nestcost.com. Most issues are resolved within 24 hours, and we'd rather fix the problem directly than navigate a chargeback dispute.
If a chargeback is filed in situations where the service was delivered as described, we reserve the right to dispute it with documentation. Our refund policy is designed to be fair — if you have a legitimate case, we'll honor it.